Why Central Host?

 

Multiple Facilities

Central Host operates managed servers at multiple data center locations in two major metropolitan areas: The Silicon Valley & New York. Geographically diverse hosting solutions can be provided across multiple data centers to keep your site up in the event of a large scale failure.

 

Performance Optimized Network

At each facility we utilize multiple internet transit providers. At present this list includes the following tier-1 carriers:

 

  • Level(3) Cogent Communications
  • Global Crossing
  • Cogent Communications

 

Our network has a performance optimized blend of over 300,000 routes of paid transit. We examine reachability to internet service providers across the globe and bias our routing to send traffic through the best available path. The result of this is a network infrastructure that provides low latency and high speed content downloads to broadband users world wide.

 

In addition to our paid transit we employ over 34,000 routes of direct peering. We receive peer routes from a variety of CDN providers such as Limelight & Akamai as well as large Asia Pacific carriers such as Singtel, China Unicom & Bharti Airtel Limited.

 

Reliable Power

All of our equipment is attached to large scale uninterruptible power sources to maintain system availability during a power disaster. Automatic transfer switches transparently move loads from grid power to diesel generators keeping our network and servers online during power failures. At all times power is fed through a battery based UPS system to ensure continuity during a transfer event as well transient filtering & surge suppression for equipment longevity.

 

Plan Flexibility

To any of our hosting packages you can deploy dedicated network infrastructure components without signing long term contracts. To our managed hosting dedicated server packages you can add firewalls, load balancers, or additional storage & bandwidth as your business needs develop without a long enterprise sales cycle. Dedicated network infrastructure components can be added to your account in zero downtime fashion & can be integrated into exiting live infrastructure using careful migration techniques.

 

Out of Band Server Management

All of our managed dedicated servers are attached to a management network allowing access to the device in the event it becomes unreachable from the internet. These systems facilities are exposed to our customers via our billing portal. These out of band services include:

 

  • Remote Serial Console Access for out-of-band administrative server access
  • Remote Reboot Control via APC MasterSwitch Control Panel
  • Remote OS Re-installation via Managed PXE boot server
  • IPMI based Serial-Over-LAN and KVM/IP services

 

Expert System Management

Our team of experienced systems administrators provide a high degree of competency in both Linux & Windows. At a minimum all our managed server offerings include full system monitoring and proactive response to critical issues. Basic monitoring services include:

 

  • 24 x 7 Monitoring including ping & ssh reachability; raid controller status; disk, cpu & memory resource utilization
  • System Performance Graphs for all network interfaces and CPU/Memory/Disk utilization
  • A Realtime Dashboard providing sortable list of all our monitoring data providing customers with transparency to see what our NOC does.

 

Industry Leading Service & Support SLA

Central Host offers one of the highest degrees of customer support available in our market. Our standard support SLA provides customers with extremely responsive support staff.

 

  • 1 hour guaranteed response times to helpdesk requests outside of normal business hours
  • 20 minute response times to network down emergencies and priority requests 24 x 7 x 365